Certificates-of-Knowledge.com
Certificate of Knowledge in Customer Service
A self-paced, six-subject foundation in customer service and complaint handling, delivered entirely online. Each subject is studied at your own pace and completed with a multiple-choice assessment for an automated Certificate of Knowledge.
Browse subjects across all programmes
Complaint Management
A focused, practical grounding in handling customer complaints well -- the structured process, key concepts such as the service recovery paradox, and how complaint data is used to prevent problems recurring.
25 lesson topics · 24 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Service Fundamentals
The foundations of professional customer service -- communication skills across every channel, managing expectations, and the personal and organisational habits that make service genuinely reliable.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Experience Management
How to deliberately design, measure and improve the customer journey across every touchpoint -- journey mapping, CX metrics, personalisation, and building a genuinely customer-centric organisation.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppContact Centre & Multichannel Support Operations
How a modern contact centre actually runs -- channels, workforce management, routing, quality assurance, and the metrics that keep a high-volume support operation efficient without sacrificing genuine resolution.
25 lesson topics · 26 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppCustomer Relationship Management & Retention Strategy
How organisations manage customer relationships deliberately over time -- lifetime value, segmentation, loyalty programmes, churn prediction, win-back strategy, and the CRM systems and data practices that support it all.
25 lesson topics · 25 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppService Quality & Standards
How organisations define, measure and continuously improve service quality -- the SERVQUAL and Gaps models, service standards and SLAs, root cause analysis, TQM and ISO 9001, and reconciling organisation-defined quality with what customers actually value.
25 lesson topics · 24 assessment questions
Course fee: K450.00 View details Recommend on WhatsAppNo subjects match your search.
Application fee: K150.00
Paid once when you apply — covers your application review regardless of how many subjects you choose.
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